
Situation > Refund: Details
- Change of mind
- Yes: Within five days of purchase – full refund minus administration charge*
- Yes: More than five days after purchase and prior to November 30
- No: November 30 or later
- Poor Snow Conditions
- No: EXCEPT first time members who may be given three complimentary guest passes if snow conditions are poor** as of January 1
- Out of Town move
- Yes: Pro-rated refund
- Illness or Injury
- Yes: Pro-rated refund OR Pro-rated credit towards following season membership
- Death
- Yes: Pro-rated
Pro-rated schedule
- Prior to November 30: 80%
- Prior to December 15: 60%
- Prior to January 15: 40%
- Prior to February 15: 20%
- On or after February 15: No refund
Notes
- All requests for refunds must be submitted in writing
- Requests for medical reasons must be accompanied by a medical certificate
- Out of Town move must be greater than 100km from a TBNT groomed facility
- Refunds for Out of Town move requests will be forwarded to the new address
- Where the request applies to one member of a couple or family membership, the pro-rated refund will apply to the fee portion applicable to the non-skiing member only
- Where the request applies to a joint TBNT/Lappe membership, the pro-rated refund will apply to the portion applicable to each facility, pending Lappe approval.
*Please note that administration charges will be decided on an annual basis
** “Poor conditions” are classified as “less than 20% trails groomed for both skate and classic skiing”
Thunder Bay Nordic Trails is a non-profit organization that grooms over 30km ski trails and maintains over 15 km snowshoe trails at Kamview Nordic Centre.
NAVIGATION
CONTACT US
tbnordictrails@tbaytel.net
(807) 475-7081
851 20th Side Rd
Thunder Bay, ON P7J 1M6