Situation  > Refund: Details

• Change of mind
  • Yes: Within five days of purchase – full refund minus administration charge*
  • Yes: More than five days after purchase and prior to November 30
  • No: November 30 or later
• Poor Snow Conditions
  • No: EXCEPT first time members who may be given three complimentary guest passes if snow conditions are poor** as of January 1
• Out of Town move
  • Yes: Pro-rated refund
• Illness or Injury
  • Yes: Pro-rated refund OR Pro-rated credit towards following season membership
• Death
  • Yes: Pro-rated

Pro-rated schedule

• Prior to November 30: 80%
• Prior to December 15: 60%
• Prior to January 15: 40%
• Prior to February 15: 20%
• On or after February 15: No refund

Notes

1. All requests for refunds must be submitted in writing
2. Requests for medical reasons must be accompanied by a medical certificate
3. Out of Town move must be greater than 100km from a TBNT groomed facility
4. Refunds for Out of Town move requests will be forwarded to the new address
5. Where the request applies to one member of a couple or family membership, the pro-rated refund will apply to the fee portion applicable to the non-skiing member only
6. Where the request applies to a joint TBNT/Lappe membership, the pro-rated refund will apply to the portion applicable to each facility, pending Lappe approval.

*Please note that administration charges will be decided on an annual basis
** “Poor conditions” are classified as “less than 20% trails groomed for both skate and classic skiing”